BTS Banner


Customer Service Questionnnaire

Fields marked with an "" are required

Customer Name
Customer Contact
Title of Customer Contact
Phone Number
Date of Contact
Time of Contact
Brownstone Representative
Reason for Contact
Customer Questionnaire 1 2 3 4 5 Additional Comments
How would you rate the service render by our security personnel?
How would you rate the service rendered by our Branch Manager?
How would you rate the service rendered by our Field Supervisors?
Is our officer visible and is she/he conducting periodic patrols?
Does our officer arrive on time, and stay for the entire designated shift?
Is our officer friendly upon contact with you or your employees, customers, vendors, etc?
Are post orders accurate and do they address your site needs and to your specific site instructions?
Is our response time timely?
Do you receive periodic phone calls to ensure service is satisfactory? If so, from whom?
Would you recommend Brownstone Security's services to a friend?
Are you happy with our services? Please explain?
Where did you hear about Brownstone Security
Additional Comments